Our Return Policy

Your complete satisfaction with our product is guaranteed or items may be returned or exchanged within seven days from when it was shipped, with a Return Merchandise Authorization. You will only pay for shipping and insurance fees.

IDIAM.COM CAN PROVIDE solitaire diamonds at best prices, directly from wholesellers and manufacturers, ONLY BECAUSE of the fast return policy and thereby reducing the inventory turnover cycle for the wholesellers/manufacturers.

5 Days Money Back Guarantee

Our 5-day money back guarantee gives you time to make sure your purchase is perfect. If you need to return it for any reason, we'll happily provide you with an exchange or full refund.

• Return the product, to the company within 5 days from when it was shipped.

• The amount of the product being returned should not exceed Rs.5,00,000/- in case of Solitaires.

• For soliataires being returned whose value is more than INR 5,00,000/-, IDIAM.com will take it up on a case to case basis.

• Customized Jewelry which includes personalized/engraved products manufactured/ordered in line with specific instructions from Customer is not eligible for 5 days money back guarantee.

• Once your returned item is received our Quality Assurance department will review the returned item.

• Any items that show signs of wear or have been altered, resized (by a jeweller other than the company), or damaged cannot be accepted and are not covered under the 5 Days Money Back Guarantee.

• The returned product should be accompanied with Original Product Certificate, Verification report and Original/Copy of Invoice.

• In case the customer cannot produce the original certificate or Verification report, the company will send the solitaire/jewelry to the Lab for recertification. The resulting shipping and certification cost shall be borne by the customer.

• In case, any Coupon, Discount or Promo Codes were used during the original purchase, the exchange amount will be reduced by an amount equivalent to the Coupon, Discount or Promo Codes, as applicable.

• The value of the new product should be equal to or higher than the value of the old returned product. In case the exchanged value is higher than the value of the old product, the customer will have to pay the difference between the new product chosen and the amount paid towards the old product.

• If a package or item delivered to you arrives damaged, please refuse the shipment or reach us through our contact us section. Please retain all packing materials unless instructed otherwise by IDIAM.com. Claims for damaged or missing items must be reported immediately.

• IDIAM.com will not be responsible for lost or damaged returned shipments.

• We recommend that you securely package your items in original packing materials when shipping back to us, fully insured. We are not responsible for lost or stolen articles.

• Please allow an average of 1-2 weeks for full processing. Please allow another 7 - 10 days after processing for your bank to post credit against your account.

• Returns without a IDIAM.com return code, returns sent C.O.D., and improperly or uninsured packages will be refused upon receipt. Returns with missing paperwork or product will not be processed.

• IDIAM.com reserves the right to charge your credit card for any fees we incur at time of package receipt.

• Shipping charges, including Special Handling and any other related costs, are non-refundable. Please do not ship returns C.O.D. If you receive any portion of your order damaged, please contact us prior to returning the items. IDIAM.com will not reimburse you for unauthorized shipping expenses incurred.

• If we request that you return the merchandise to us, we may reimburse you for full or partial return shipping expenses at our discretion. We will not reimburse you for overnight, express or other special services used at your discretion.

• When you list a diamond or diamonds, for sale, on IDIAM.com, you agree that in case the diamond is returned after sales, then you will accept the return and take the diamond back within a period of 15 days from shipping the diamond. In case of returns you also agree to refund the full amount of sale value to IDIAM.com or to any person specified by IDIAM.com.

Lifetime Resale facility:

• If you ever want to sell the diamond that you have bought from IDIAM.com then, you can set your price and list the solitaire on IDIAM.com for a nominal service charge. Listing the diamond on IDIAM.com will help you realise maximum price for your diamond by selling directly to another user.

The company reserves the right to change the terms and conditions listed above at any time.

If you would like to return or exchange anything to us:

Please contact us on our website-contact us section. We will help you promptly.